Support

Telephonic Support

Pilot Software has a strong customer service ethic. We believe in our product and in ensuring that our customers are operating at maximum efficiency at all times. If you experience any problems, please feel free to call our support desk. We man our help desk 18 hours per day to ensure that your queries can be catered for at the time that is most convenient to you.

Our support desk can be contacted as follows:

Office Hours: 7am - 1am (Mon - Sun)
Tel: 08610-PILOT
(08610-74568)

Calls from outside South Africa: +27 11 602-8300


After Hours: 1am - 7am (Mon - Sun)
Tel: 082 777-8280
Calls from outside South Africa: +27 82 777-8280

E-Mail: web@pilot.co.za




Access Pilot 24 hours a day!

As a valued Pilot client, you now have direct access via the web into Pilot's internal CRM and helpdesk systems.

This means, from anywhere in the world, and at any time of day or night, you can:
  • Update your contact information in real-time
  • Log new support or request calls - live!
  • Search, view and print existing support calls, whether open or closed
  • Search, view and print any knowledge base article - find answers to your problems instantly!
  • Search, view and print all support contracts, with history of calls per contract!
  • Search, view all print all linked products - get the latest information on product patches and releases
Contact us to obtain your secure login details by e-mailing us at web@pilot.co.za, then click on Customer Login to experience the power of Pilot!


Support Contracts

Please click here to read more about PilotCover.