We have never been more mobile than we are now, thanks to technology. And the convenience of this trend has reached the restaurant industry with handheld Point of Sale (PoS) systems.

A few restaurant owners are holding out on handheld PoS because of perceived stumbling blocks, including cost and accessibility. But with continued investment in this technology, lightweight and robust handheld PoS has become a reality.

This is a win-win solution that provides employees with the tools to help them work smarter, and to enhance the customer experience when placing orders and making mobile payments. What are some of the pros and cons of handheld PoS?

The pros

Help for you and your customer

  • Using handheld PoS cuts down on meal delivery time and increases the accuracy of orders, as orders are taken at the table and pushed directly to the kitchen.
  • Customers can be informed of meal details, price comparisons, product availability and exclusive offers.
  • Tracking menus allows restaurateurs to promote items that perform well.
  • Customers can make mobile payments by simply scanning an on-screen QR code, and do not need to wait for a printed bill.
  • Business owners can reduce the overheads of a cash desk and benefit from freeing up staff for other work.

Customer rewards

PoS allows customers to use a mobile app to build loyalty. Having a branded application appeals to shoppers. It can be used for VIP conveniences like pre-ordering, points earn and burn, and exclusive offers.

Youthful appeal

Smartphones seem to be a necessary accessory for young people. Some handheld PoS software makes use of this technology to appeal to a group that is notoriously resistant to marketing. Mobile integration engages young consumers and allows them to share experiences, which gives them the kind of autonomy that’s free from the intrusion of advertising.

Easy to repair and replace

If something happens to a handheld PoS, owners can easily get it repaired or replaced. This prevents the loss of productivity due to equipment being out of commission. Restaurant owners can be confident knowing that they have a Plan B in times like these – their traditional PoS stations.

The cons

Will it affect security?

Companies that offer mobile PoS are aware of security issues and are constantly developing new safety measures. Updating your systems regularly will help you avoid security breaches. Using commercial grade routers and industry recognized AV software will reduce your risk.

Internet connectivity

Some handheld PoS operate in the cloud so it is essential to have a good Internet connection. Since many businesses offer Internet access as a service to their customers, your business might have Internet connectivity – but possibly not enough bandwidth. Also, if internet connectivity is disrupted for any reason, your PoS will fail. Ensure you choose a solution that is not 100% reliant on internet connectivity.

IT support when you need it

Having your PoS crash at your busiest time is probably every restaurant owner’s nightmare. Not being able to accept orders and payments could result in missing out on a sale. Since you probably don’t have IT support on your staff, ensure you opt for a PoS with 24/7 telephonic and remote support.

Integrate with existing systems

Restaurants need to consider how handheld PoS will integrate with other software such as their accounting or loyalty systems. There is a limited pool of available handheld PoS systems, so choose the one that ticks all your boxes – otherwise wait until the right solution is built.

Pilot’s mobile PoS offers our clients state-of-the-art technology that will enhance their business processes and customer service to place their restaurants on the road to success.