Requirements:  Good telephone and customer etiquette / A positive attitude and professional outlook / Advanced IT hardware, networking and software knowledge / The applicant must be neat and presentable / Technical problem-solving knowledge / Reliable transport  / Must be prepared to work shifts and weekends

The position is available immediately

The incumbent requires:  Maintain 95% call answer rate within 60 seconds / Maintain 95% call resolution & incident completion rate within 15 minutes, with incident body detail / Maintain support query resolution with relevant closure within 24 hours  / Maintain an average of 30 incidents closed per day