Requirements: Maintain less than 2 hour response time to callouts / on average / Maintain completed electronic job-cards per callout, with all appropriate detail / Maintain less than 5% repeat callouts on average / Maintain tools and vehicle in pristine condition, to be inspected monthly.

The position is available immediately

KPI’s: Maintain 95% call answer rate within 60 seconds / Maintain 95% call resolution & incident completion rate within 15 minutes, with incident body detail / Maintain support query resolution with relevant closure within 24 hours / Maintain an average of 30 incidents closed per day